- TOP
- FAQ / Inquiries
Accommodation
- QWhat are check-in and check-out times?
- ACheck-in begins from 3:00 PM, and check-out is by 11:00 AM.
*Some check-in and check-out times will vary based on stay plan. In these cases, the plan times will take precedence.
- QWhen do cancel fees come into effect?
- AIf the reservation is for up to 14 people, cancel fees will be charged for cancellations starting from 3 days prior to reservation. Details are as follows:
Cancellation Policy
■ No notice, no show: 100%
■ Same day: 100%
■ Day before : 50%
■ 2~3 days before reservation: 30%
■ 4~14 days before reservation{H}: 10%
*{H} denotes holiday seasons: Dec. 31-Jan. 2, Mar. 25-Apr. 7, Nov. 16-Dec. 3. Outside of holiday seasons, the cancellation policy comes into effect from 3 days notice.
*Depending on stay plans, special cancellation policies may apply and will take precedence over this general policy.
*For more details, please see our ACCOMMODATION AGREEMENT page.
- QWhat payment methods are accepted at the hotel?
- AThe following payment methods are accepted:
Cash, Cashless Payment (PayPay/Alipay/DoCoMo's "d payment"/Merpay/au Pay), Credit Card (VISA/JCB/American Express/Mastercard/Diners Club/Union Pay)
*Some stay plans are cash-only special rates. Please check plan descriptions carefully.
- QWhat are the details of taxes and service charges?
- A
Kyoto City accommodation tax, a consumption tax, and a bathing tax of 150 yen will be charged per person per night.
*All rates on the official website include consumption tax, but do not include the accommodation tax or the bathing tax.
*Service charges are also included in the rates.
The accommodation tax is applied per person per night, based on the room rate as follows:
*For accommodation tax purposes, the accommodation fee refers solely to the room charge, excluding meal charges and other fees. Service charges are included, while consumption tax is excluded.
■From october 1, 2018 to February 28, 2026
Less than 20,000 yen: 200 yen
20,000–49,999 yen: 500 yen
50,000 yen or more: 1,000 yen
■Effective March 1, 2026
Less than 6,000 yen: 200 yen
6,000–19,999 yen: 400 yen
20,000–49,999 yen: 1,000 yen
50,000–99,999 yen: 4,000 yen
100,000 yen or more: 10,000 yen
- QDo children under school age (not requiring meals or bedding) need to pay for accommodation?
- A Children under 3 years old who sleep with a parent (and do not require meals or extra bedding) stay free of charge.
- QHow many children can share a bed with a parent?
- A The maximum number of children allowed to sleep with adults is equal to the number of adults staying.
Hot Spring
- QAre the guest room baths onsen / hot springs?
- AYes, all guest rooms feature hot springs from “Kyoto Kiyomizu Onsen”.
Please check the hot spring properties as follows:
■ Spring quality: Alkaline simple hot spring (weak hypotonic, low alkalinity spring)
■ Effective for: chronic pain or stiffness of muscles or joints (rheumatoid arthritis, osteoarthritis, lumbago, neuralgia, frozen shoulder, bruises, sprains, etc.), muscle stiffness in motor paralysis, sensitivity to cold, peripheral circulatory disturbance, decreased gastrointestinal function (upset stomach, gas, etc.), mild hypertension, diabetes, mild hypercholesterolemia, mild asthma or emphysema, hemorrhoidal pain, stress-related symptoms, convalescence, fatigue, general health improvement
- QIs there a public bath?
- AAlthough we do not have a public bath, guests can still enjoy a peaceful hot springs experience in the comfort of the specially-designed baths in each guest room.
Please check our guest room page for more details.
Cuisine
- QWhat is included in the breakfast?
- AJapanese-style breakfast is served in MURASAKINO DINING, using the finest ingredients from Kyoto and Awajishima.
■ Japanese Breakfast (Sample Menu)
Smoothies
O-banzai Small Dishes
Sea Bream Broth Shabu-shabu Veggies with Japanese-style Bagna Cauda
Grilled Dish
Simmered Dish
Earthen Pot-cooked Rice, Miso Soup, Kyoto Pickles
Dessert
* Menu is subject to change according to availability and season.
* For multiple night stays, we will prepare a menu that does not overlap with the previous day(s).
* Pictures are for reference only.
- QI have food allergies. Can the ingredients be adjusted?
- AWe will do our best to accommodate food allergies. However, we cannot make adjustments on the day of your stay, so please inform us in advance about any dietary restrictions or specific ingredients to avoid.
Please note that food allergies can be a serious matter. If we determine that we are unable to safely accommodate your request, we may have to decline.
If you have any food preferences or dislikes that are not allergy-related, please feel free to contact us. While we cannot guarantee specific requests, we will do our best to make adjustments within our set menu.
- QWhat is the location & timing for food service?
- ADinner & breakfast are served in MURASAKINO DINING.
Hours of operation are as follows:
■ Dinner: 6:00 PM – 8:00 PM (Last Entry)
■ Breakfast: 7:00 AM – 9:30 AM (Last Entry)
- QCan you warm up portable baby food for me?
- ACertainly, please don't hesitate to let us know.
Access/Parking
- QI am arriving by car. Where can I park?
- AWe have free parking both within and in front of the hotel premises. (10 spaces / outdoor / flat parking lot)
- QI am coming by train; is there a pick-up service?
- AWe provide a pickup and drop-off service to and from JR Hanazono Station.
If you would like to use this service, please make a reservation in advance.
Due to vehicle limitations, we are only able to accommodate one group at a time.
*Please note that, depending on the circumstances, we may not be able to accommodate your request.
Service hours
Pick-up: 2:00 PM – 6:00 PM, Drop-off: 9:30 AM – 11:30 AM
Other
- QWe are staying for a special occasion; is it possible to order cakes？
- AYes, we can prepare cakes.
Please give us at least 3 days of advanced notice if you wish to order this services.
■Cakes
A：Strawberry shortcake with Wasanbon fresh cream
Size 3(9cm)＠3,388 yen
Size 4(12cm)＠4,598 yen
Size 5(15cm)＠5,808 yen
B：Chocolate cake with bamboo charcoal chocolate
Size 3(9cm)＠3,388 yen
Size 4(12cm)＠4,598 yen
Size 5(15cm)＠5,808 yen
C：Gion Tsujiri Hojicha and Kyo Kinako Roll Cake
2 persons(7cm)＠3,388 yen
3-4 persons(14cm)＠4,598 yen
5-6 persons(21cm)＠5,808 yen
【Please Confirm】
・Type of cake
・Cake size
・Message
・Candles, if needed（up to 5, available for restaurant only）
・Timing of delivery
・Whether it's a surprise or not
※Available in both the restaurant and guest rooms.
※Candles are available only for restaurant service. Use in guest rooms is not permitted.
※Number candles (165 yen per candle) can be prepared for an extra charge.
※Prices include 10% consumption tax.
※Image for reference: Whole cake (size 3) / Roll cake for 2 persons.
- QIs it possible to have my luggage delivered in advance?
- AWe will keep your luggage after we receive your request.
Please include the name of the representative guest and the check-in date when specifying the sender’s name.
To: Hotel Utano Kyoto Besho
Attn: Mr./Ms. ○○ ○○ (Guest Name)
Check-in Date: YYYY/MM/DD
Address:14 Oyashiki-cho, Utano, Ukyo-ku, Kyoto City, Kyoto 616-8205
Phone: 075-461-1001 (Hotel Main Line)
- QDo you have wheelchairs available to borrow?
- AYes, we offer complimentary wheelchair rental. As the number of wheelchairs is limited, we kindly ask that you inform us at the time of booking or in advance if you require one.
- QDo you offer currency exchange?
- AUnfortunately, currency exchange is not available at our hotel.
- QCan I stay with my pet?
- AUnfortunately, we do not accommodate pets.
【 Online 】
Please click the above link to check
room availability and rates.
Select your desired date, room type, and
number of guests to see availability.
【 Inquiries by Phone 】
Domestic:
0570-078857 (Hotel Code 07)
International:
+81-(0)78-857-7071
Hotel New Awaji Group Operator
(9:00 AM – 6:00 PM JST)
INQUIRY FORM
If the FAQs or the Availability & Estimates section above does not answer your questions, you can contact us using the form below. Please fill out the required fields and click the 'Send' button.
*As a general rule, we strive to respond to all inquiries within 24 hours. However, if your inquiry is urgent, please call us directly.
- 1. Fill Out
Form - 2. Confirm
- 3. Sent
